FEATURED THOUGHT LEADERSHIP
Discover how CSPs will deliver a richer CX, develop new B2B digital services, meet ESG goals, and gain market share while balancing projects like 5G network rollouts and asset maintenance.
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How AI Helps Transform Your Business
Just because you have access to artificial intelligence or automation capabilities, does not mean you are using them efficiently or effectively.
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Securing Enterprise Data And Facilities: Start With The Basics
Maintaining a high degree of security for field organizations is not just a nicety, it is an absolute necessity. In an era where bad actors can present themselves physically and digitally, and outcomes can be catastrophic, companies have no other choice but to pay meticulous attention to how they secure their people, property, and processes to best protect their assets.
FIELD TECHNOLOGIES MAGAZINE
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Service Growth Portfolio Management
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
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Does Technology Enable Or Delay Transformation?
The race to implement the latest platform or build an application to manage a process within service or just move from paper to something mobile has transfixed the service world. Technology has become the primary focus of much of what we read about and captures much of our budgets as we look to transform.
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Wearable Computers, Augmented Reality Solutions Emerging
The use of wearable computing and AR-based field service applications is increasing, but vendor volatility is still a concern.
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Net Promoter Score: The Sum Effect Of Customer Interactions
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
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5 Failures of Customer Journey Maps – And How to Avoid Them
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
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How To Scale Field Service With AI And Automation3/27/2024
Discover how Salesforce Field Service, leveraging Einstein AI, boosts field productivity, proactive management, and automation, addressing modern service challenges.
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3 Strategies To Reinvent Field Service Delivery1/5/2024
Watch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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Apple Partnership On-Demand Webinar1/5/2024
Learn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
SPECIAL REPORT
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The best way to learn how your peers are successfully leveraging M2M/IoT within their organizations is from those peers themselves. This special report features firsthand insight from companies that have been through the IoT selection and deployment process and are reaping the benefits.
INDUSTRY NEWS
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Playvox Brings New Integrated Workforce Management Solutions To Freshworks Customer Service Applications4/23/2024
Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, officially announced its new Workforce Management Software (WFM) integration to Freshworks Customer Service Applications via an app on the Freshworks Marketplace.
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Abeeway Selects Sequans Low Power LTE-M/NB-IoT Cellular IoT Connectivity For Critical Asset Tracking4/23/2024
Sequans Communications, S.A., leader in 4G/5G cellular IoT chips and modules, announced that Abeeway, a subsidiary of Actility, global leader in LPWAN solutions, has adopted its Monarch 2 GM02S module to provide low power cellular IoT connectivity for a new version of the Abeeway Compact Tracker that now combines LTE-M and NB-IoT connectivity from Sequans with GPS, Wi-Fi Sniffer, Bluetooth and LoRa technologies in a single, highly accurate tracker.
- SAP Unveils AI-Driven Supply-Chain Innovations To Transform Manufacturing
- Penske Introduces Catalyst AI™ - Revolutionizing Fleet Management With Real-Time Fleet Comparisons
- Helm Operations And Spinergie Partnership Brings Advanced Fleet Optimization Capabilities
- Verizon Connect Launches Verizon-Designed Equipment Asset Tracker In Europe