FEATURED THOUGHT LEADERSHIP
Any Digital Adoption Platform (DAP) solution needs to be optimized to work specifically for field services. This guide will lay out five ways to solve your field services tech adoption challenges.
REAL-WORLD CASE STUDIES
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Combatting The Heat And Embracing Portability With The TOUGHBOOK 33
Learn how Batson-Cook increased productivity by replacing consumer devices with Panasonic Connect TOUGHBOOK 33, streamlining construction project layout processes.
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Drone-Based Remote Asset Inspections
Our customer aimed at providing field technicians with better and clearer insights regarding assets’ conditions and failure sources, through advanced remote collaboration features, which can even be drone-based.
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Hartwig Turns To Fieldpoint For Mobility And Ease of Use
When someone needs to have their mill, lathe, grinder or CNC machine tool repaired, chances are they are turning to Hartwig, who has become one of the nation’s leading machine tool and manufacturing support solution companies in the United States. Their support of the machine tool industry has helped decrease downtimes and improve the overall efficiency of the equipment they produce, which has made them the first line of support for the machines they sell.
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Gas Utility Reduces Inspection Times By 50% Using Mobile App
Challenged to meet regulatory requirements, a natural gas distribution utility was able to replace slow and unreliable paper data collection processes with a mobile data collection app. The new digital workflow included data capture via bar code saved significant time in getting accurate data into the utility’s digital network as-builting process.
FIELD TECHNOLOGIES MAGAZINE ARTICLES
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Field Service Organization Cuts Scheduling Costs12/1/2019
Moving to a cloud-based solution helps this in-home services provider reduce support costs, eliminate outages, and optimize scheduling.
If your field service management (FSM) platform does not do enough for your organization, it is time to reconsider. Historically, FSM solutions seemed quite similar. Most of the solutions providers in this sector focused on the same core services of scheduling and billing, gradually progressing toward supporting the field service visit as these companies built more advanced capabilities.
Revenue and market growth are accelerated by a new approach to leading a service business. The Service Growth Portfolio concentrates on value and capability creation in three distinct investment areas: 1) Service Product Offering, 2) Workforce Skills and Behaviors, 3) Enabling Technology.
Customers interact with a company across multiple touch points such as sales, customer service, and technical support. Interactions are not limited to human contact; customers interact with a company’s systems, channels, and products that mold their view as well. These experiences customers have over the myriad interactions influence their perception of an organization.
Your field force are the key people who interact with customers, day in and day out. One of the foundations often used to ensure that your customers have a consistent experience is to create a customer journey map. When properly trained on and executed, it will guide your team to take the right actions at the right time and to ensure they understand when and how to best engage customers around different circumstances.
FIELD TECHNOLOGIES WEBINARS
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How To Scale Field Service With AI And Automation
Discover how Salesforce Field Service, leveraging Einstein AI, boosts field productivity, proactive management, and automation, addressing modern service challenges.
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3 Strategies To Reinvent Field Service Delivery
Watch this on-demand webinar, where we talk about easy, innovative ways to scale your field service teams and boost customer satisfaction with trusted AI and data.
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Apple Partnership On-Demand Webinar
Learn how to provide the best service experiences with new Apple + Service Cloud innovations and see how you can make engagement effortless using trusted mobile apps and tools.
INDUSTRY NEWS
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Playvox Brings New Integrated Workforce Management Solutions To Freshworks Customer Service Applications4/23/2024
Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centers, officially announced its new Workforce Management Software (WFM) integration to Freshworks Customer Service Applications via an app on the Freshworks Marketplace.
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Abeeway Selects Sequans Low Power LTE-M/NB-IoT Cellular IoT Connectivity For Critical Asset Tracking4/23/2024
Sequans Communications, S.A., leader in 4G/5G cellular IoT chips and modules, announced that Abeeway, a subsidiary of Actility, global leader in LPWAN solutions, has adopted its Monarch 2 GM02S module to provide low power cellular IoT connectivity for a new version of the Abeeway Compact Tracker that now combines LTE-M and NB-IoT connectivity from Sequans with GPS, Wi-Fi Sniffer, Bluetooth and LoRa technologies in a single, highly accurate tracker.
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SAP Unveils AI-Driven Supply-Chain Innovations To Transform Manufacturing4/22/2024
SAP SE today announced AI advancements in its supply chain solutions that will unleash a transformative wave of productivity, efficiency and precision in manufacturing.
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Penske Introduces Catalyst AI™ - Revolutionizing Fleet Management With Real-Time Fleet Comparisons4/18/2024
Today, Penske Truck Leasing unveiled Catalyst AI™ – an industry first AI platform set to revolutionize fleet management that delivers real-time insight into fleet performance.
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Helm Operations And Spinergie Partnership Brings Advanced Fleet Optimization Capabilities4/18/2024
Maritime technology companies Helm Operations and Spinergie have announced a partnership combining the power of their respective fleet management solutions, Helm CONNECT and Smart Fleet Management, to create a fully integrated fleet optimization platform and centralized source of record keeping.
MOBILE COMPUTING SOLUTIONS
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To get the job done, workers need rugged, reliable, remote access to real-time data. While personal smartphones, tablets and laptops may be attractive and easy to use, they do not have the durability or functionality necessary for everyday business use.
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Glacier Computer offers Canvas to easily create data collection applications for any of Glacier’s rugged mobile computing devices and also for your Android, BlackBerry, Windows Phone or Netbook. With Canvas you can quickly and affordably create mobile forms or select from any of the ready to go apps in our store. Glacier has pre-built mobile forms for almost every vertical application and you can easily add or delete fields to any of our existing apps.
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Boost efficiency and customer service by giving your employees enterprise-class handheld computers that survive life in the field or shop floor, communicate and access information in real time. The TC75 is the professional-grade Android device built from the ground up for the enterprise.
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The new DLI 8300 Rugged Tablet PC is a breakthrough mobile device perfectly suited to a wide variety of environments and applications. Powerful, flexible, and housed in a “go anywhere, do anything” ruggedized form factor, the DLI 8300 is capable of running your most demanding computing tasks.
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The ARMOR X10gx Tablet represents a giant leap in communications capabilities in a fully rugged package. It offers connectivity capabilities such as Gobi™ Wireless Broadband, RF Switching, Integrated GPS, 802.11n Connectivity, Bluetooth® Wireless and is MIL-STD-810G and IP67 certified.